General FAQ's
Q: When can I expect delivery of my item?
A: All items bar high value items are dispatched within 24 hours of
your payment clearing (exc. Weekends & Bank Holidays). Please check
the listing for specifics. We dispatch by Royal Mail First Class
service; UK customers in most instances you can expect delivery in 1 to
2 working days, but The Royal Mail do not guarantee this. Non-UK
customers can expect delivery in 2 to 10 working days, but again is not
guaranteed.
Q: My Item is faulty, or I have received the wrong item?
A: We apologise in advance if this happens. Prior to any return
please get in contact with us through eBay, so we can help you quickly
and efficiently. We aim to deal with all e-mails on a 48hr turnaround
Monday to Friday. Please note that the buyer pays the cost of return
postage in any instance, and you are responsible for ensuring we
receive the item back prior to a refund or exchange.
Q: I Would like a Refund?
A: A full refund on the purchase price of the item will be provided
if the item is returned within 7 working days of receipt, and in its
original condition. Prior to any return please get in contact with us
through eBay, and we will provide you with the information you require
to return the item. All returns are processed within 5 working days of
receipt.
Q: Why is the cost of P&P more than the cost of a stamp?
A: Our costs include delivery charges, packaging, and handling
charges. To avoid any disappointment please do not bid on our items if
you feel at all unhappy about the cost of P&P. Winning an item
constitutes your acceptance of the above.
Q: Recorded Delivery & International Signed for Tracking Numbers not working?
A: Items that are sent by Royal Mail Recorded Delivery or Royal Mail
International Signed for service are only traceable upon Delivery. Upon
issuing of a Tracking number to you; your item is in the hands of the
postal service. These are the terms and conditions of these services.
Ecell have no control over this. Please allow 18 days prior to making
any contact with us regarding non-receipt. Note – Please also check the
postal address as you supplied on the PayPal transaction receipt.
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