FAQ's
Below are a list of frequently asked questions which should help you. Should you require any additional info please send a message and we will get back to you right away !
Q. Who are Asia Rewards Holidays ?
A. Asia Rewards Holidays is the ONLY official eBay seller of promotional holidays. We are the actual service provider for all the holidays that we advertise, this means we offer you a full booking service and will not pass you to the resort or another 3rd party to process your booking. From making a purchase, right through to making a booking, we do all the work for you !
Q. This sounds too good to be true, are there any hidden costs ? Where's the catch ?
A. This may sound too good to be true but what you see is what you get ! Providing that you qualify under the above conditions of use the only catch is that you attend a small presentation during your stay. There are no hidden booking fees, all you pay is the cost of the winning bid. There are no compulsory meal purchases required as a condition of this offer.
Q. Do I have to confirm dates or make a booking prior to bidding ?
A. No, this is a buy-now use later offer, this means that you can purchase the voucher now and book dates later. As this is the high season period, we do however ask that you confirm dates and flight details a minimum 14 days before your planned arrival. Should you fail to give at least 14 days notice we will be unable to hold your accommodation.
Q. Can I choose which resort I will be staying in ?
A.
No ! Please note this offer is not a choice travel certificate, your
resort will be allocated to you at the time of booking only. You can
request a resort however, we are not able to guarantee you a specific
resort at time of purchase. We have found in the past that the large
majority of our clients do get there 1st requested resort.
Q. Sounds great, but how do I know I will get my dates ?
A.
The answer is simple, this offer is NOT a gift certificate that is
"subject to availability". Providing you have followed the conditions
of use correctly we will guarantee your requested dates will be
available. If in the extremely unlikely event we are unable to confirm
your requested dates we will give you all your money back, 100%
Guaranteed !!
Q. When am I not entitled to the money back guarantee ?
A. Refunds will not be given should your requested resort not be
available, only if in the unlikely event that none of the resorts are
available for your requested dates will a refund be given. Failure to
read the terms and conditions of this promotion will NOT be grounds for
a refund therefore, we ask that you read carefully prior to bidding.
Q. Does the offer come with flights & food.
A. No ! This is an accommodation only offer and does not include flights. All meals & beverages are the responsibility of the voucher holder.
Q. The age requirement states 30 - 70. I am 30 but my partner is only 28, do we still qualify ?
A. No, unfortunately both partners must be a minimum 30 years to participate in the promotion.
Q. Can the resort accommodate children ?
A. Yes, they will accommodate upto 3 children.
Q. Can I purchase 2 holidays and bring our friends ?
A. No, the offer is strictly unavailable to groups (2 or more affiliated couples) with only a maximum of 3 children (under 16) permitted. You can however buy the holiday for friends and family providing they adhere to the conditions of use and are NOT traveling with other voucher holders.
Q. Do I have to make my own way to the hotel ?
A. No, the promotion includes a free airport pick-up.
Q. Am I restricted to a fixed check in day ?
A. No, unlike some other holiday promotions advertised on eBay we offer an "any-day" check in, this way you will not be restricted when booking your flights.
Q. I am a single but I intend to travel with a friend, do we still qualify ?
A. No, unfortunately you must be a couple either married or living together. Promotion is not available to single persons.
Q. If I purchase the 7 night holiday, is it possible of me to stay for only 5 or 6 nights ?
A. Yes, you are not required to attend the full 7 days if you do not wish however, you must still attend the presentation on your given day.
Q. Attend an introductory presentation about the benefits of being a resort member ? Whats it all about ? Hope its not high pressure sales ?
A. The presentation is not high pressure at all. It is compulsory to attend however, there is no
obligation to purchase anything or enter into any contract. There is
only one presentation to attend which is carried out during one morning
of your holiday. The rest of your stay you will be left alone to enjoy !