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Important Notice

If your item develops a fault due to a manufacturing defect please get in contact with us via eBay.

If you return your item for any other reason within 30 days from receipt we will refund you less the P&P.

Prior to any return please get in contact with us via e-mail, so we can help you quickly and efficiently. We aim to deal with all e-mails on a 48hr turn around Monday to Friday.

Please note that you are responsible for the cost of return postage in any instance. We can only refund or replace items we actually receive. To guarantee receipt YOU must return the item by a “signed for” service; this will provide you with a proof of receipt. All Returns are processed within 5 working days of receipt at our office. Please ensure you include your eBay user ID, listing number and reason for return; otherwise the refund will be delayed.

Please note that paying by eCheque through PayPal can delay your shipment by up to two weeks while payment clears through the PayPal system (check with PayPal on the expected clearance date).  Once your eCheque payment clears, your item will be dispatched to you within 1 working day.

By Postal Order - Please contact us after purchase for our postal address.  It is in your interest to send Postal Orders by Recorded or Special Delivery only.

All items are in stock and are despatched to you within 24 hours of your payment being received. Please note that items purchased on weekends and Bank Holidays are despatched the next working day.

UK Delivery – Royal Mail 1st Class – normally 1 - 2 working days, but not guaranteed.

Europe & Ireland – Royal Mail 1st Class Airmail – normally 2 – 5 working days, but not guaranteed.

We will only send replacement items once Royal Mail confirms the item is lost. This will be 14 days from date of dispatch. Please contact our customer service team via eBay if your item is lost after the 14 day period. We cannot be held responsible for delays caused by Royal Mail, your local postal service or by International Customs Inspections.

P&P Explained

Our P&P costs include delivery charges, packaging, and handling fees; not just the cost of the postage stamp. To avoid any disappointment please do not bid on our items if you feel at all unhappy about the cost of P&P. Winning an item constitutes your acceptance of the above.

Q: When can I expect delivery of my item?

A: All items bar high value items are dispatched within 24 hours of your payment clearing (exc. Weekends & Bank Holidays). Please check the listing for specifics. We dispatch by Royal Mail First Class service; UK customers in most instances you can expect delivery in 1 to 2 working days, but The Royal Mail do not guarantee this. Non-UK customers can expect delivery in 2 to 10 working days, but again is not guaranteed.

Q: My Item is faulty, or I have received the wrong item?

A: We apologise in advance if this happens. Prior to any return please get in contact with us through eBay, so we can help you quickly and efficiently. We aim to deal with all e-mails on a 48hr turnaround Monday to Friday.

Q: I Would like a Refund?

A: A full refund on the purchase price of the item will be provided if the item is returned within 30 working days of receipt, and in its original condition. Prior to any return please get in contact with us through eBay, and we will provide you with the information you require to return the item. All returns are processed within 5 working days of receipt.

Q: Why is the cost of P&P more than the cost of a stamp?

A: Our costs include delivery charges, packaging, and handling charges. To avoid any disappointment please do not bid on our items if you feel at all unhappy about the cost of P&P. Winning an item constitutes your acceptance of the above.