Contact Us
Email:ebay@yallstore.com
Paypal: Payment@YallStore.com
Skype: YallStore
Work Time: Monday to Saturday
Payment Method
• PayPal: Payment@YallStore.com(You can send payment to our paypal account by many payment methods.)
• Payment should be sent within 7 (SEVEN) days of auction closing. Or unpaid dispute will be filed for closing auction.
• We limit buyers who are currently winning or have bought 100 of my items in the last 10 days.
If you need more, please contact our customer service representatives.
Shipping Policy
• Ship worldwide from Brooklyn by USPS, and only to VERIFIED PAYPAL ADDRESS. Transport Delivery ETA
• Please check your shipping address carefully before checkout, it can't be changed if order completed.
• Orders placed before 3:00pm on work days will be shipped on the same day.Orders placed on weekend will be shipped within 2 days.Notification of shipment with tracking number will be sent to buyers.
• USPS First Class Mail: 2-5 business days
• USPS Priority Mail: 2-3 business days
• USPS Express Mail: 1 business day
• USPS First Class Mail International: Varies
• USPS Priority Mail International: 6-10 business days
• USPS Express Mail International: 3-5 business days
• Ship within 2 business days once payment completed. Notification of shipment with tracking No. will be sent to buyer.
• We offer discounts for combine shipping. Please contact us first if you need combine shipping, and an invoice with discount will be sent to you.
• Please NOTE we are NOT responsible for items lost or damaged during freight unless there is insurance. Although all orders will be packed in a professional manner, shipping insurance is highly recommended due to fragile nature of products.
• Please allow 5 business days for delivery to US destinations on any eBay orders and 14 business days for delivery to any International destinations. We highly recommend our buyer choose priority/expess mail for international delivery which is much more stable.
• We will NOT be responsible for any delay during delivery including but not limited to customs postage checking, strike, force majeure etc.
• As a buyer, it is your duty to pay the tax when you make an order from abroad. Our price does not include taxes, VAT, or other hidden charges.
Returns & Warranty
• Refunds given only if item DOA and cannot be replaced via PAYPAL . If so, Please reported within 5 days and return to us within 14 days from the delivery date for exchange or refund.
PLS DO NOTE WE ARE NOT RESPONSIBLE IF PROBLEM EXCEED OF THIS TIME LIMITE.
• Buyer should check the package once receiving. If the package damage during the freight, please refuse to sign for the package and it will return to us. Then contact us promptly.
• If you need return, please check twice to confirm the item not work and contact our customer service representative, let us know the detailed problem and send us some pictures for confirmation. Then get a unique address for return.
• We can’t receive the packages if buyer return by yourselves according to the address on shipping package. We won’t solve such case and buyer should responsible for the consequences.
• It is IMPORTMENT to declare you package as “Product for Return” on the Customs Declaration Form, and DO REMEMBER SIGN YOUR EBAY ID AND ITME No., or your return won’t be accepted.
• Warrenty covers replacement or repair.
• All NON-seller mistake returns for refund are subject to 20% re-stocking fee and buyer should pay for the return shipping fee. (E.g. you brought wrong model or wrong color).
• We ONLY accept the return for original package. Please make sure the item have NO man-made sabotage. If you purchased in improper condition, please NOTE that the sipping and handling fee will not be refund, all return shipping fee should paid by the buyer unless item DOA.
• We reserve the right to refuse any returns for objective reasons.
About replies
• Please email us at ebay@yallstore.com. ALL replies will be sent to your email, if you don't get response within 1-2 business days, pls check your ‘My Messages' in case your email provider has an overly-aggressive spam filterblocking eBay's emails. Please email us AGAIN.
• Email is the priority of our customer service, if you can’t get us, please choose SKYPE.
About Feedback
• If you are dissatisfied for any reason, please donot be quick to leave negative/neutral feedback. We work hard to make sure EVERY CUSTOMER 100% SATISFIED and resolve any problem for you and always leave positive feedback to all our customers.
• If you are satisfied with the product you received,please leave us positive feedback and 5 scores DSR.
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